Telecommunications Assistance

The Americans with Disabilities Act (ADA) mandates that Deaf and hard-of-hearing people have equal access to service.  This is available to Florida residents through the Florida Telecommunications Relay, Inc.  FTRI partners with DHS to provide no-cost telecommunication equipment (amplified phones, ring signalers, TTYs, etc) to qualified residents. 

• Equal Access
• No costs to qualified residents
• Clear communication

911:  Emergency Service

If you are Deaf or Hard-of-Hearing, use a TTY,  and you have an emergency,  dial 911.  They can handle your emergency call.

711:  Relay Service

Need to call a Deaf person, but don't own a TTY?  Call 711 to place traditional phone calls through a Relay Operator.  Information regarding non-traditional services (IP Chat; etc.) is available through Deaf & Hearing Services.  All conversations are confidential.

FTRI  (Florida Telecommunications Relay, Inc.)

If you have trouble hearing on the phone, are older than 3, and a Florida resident, this program is available at no cost!  FTRI can provide amplified phones, TTYs, buzzers, and telephone signaling devices to qualified residents and train clients in usage.  If you live in Lake or Sumter County, call DHS today at  352-323-0757 (voice) or 866-947-6610 (Sorenson) or323-9106 (TTY).

If you live out of our service area, contact FTRI at 800-222-3448 (Voice) or 888-447-5620 (TTY).

Florida Telecommunications Relay, Inc